How to Complain
Complaints Procedure
We realise that we won’t always get things right and we welcome feedback to help us to improve. If you are unhappy about something, this guidance is intended to support you in dealing with it:
The Starting Point
What are you unhappy about? What do you believe is wrong? What do you think can be done to put it right?
Please take time to think about what you are complaining about specifically.
It is important to remember that co-operation between school and home will help.
Sharing the problem
You may first wish to write or telephone outlining your complaint.
This will allow the classroom teacher or a member of the management team time to investigate the complaint.
Solving the problem
Once the investigation has taken place, the member of staff dealing with the complaint will contact you to arrange an appointment to discuss the complaint. A solution may be suggested with agreement to review the situation after a set time.
Dissatisfaction with the solution
If you are totally dissatisfied with the school’s response, please make it clear to the member of staff dealing with the complaint. The next step is to write to the Director of Lifelong Learning and ask for a meeting.
The Final Step
If you are still dissatisfied with the response, please make it clear. The next step is to approach your councillor and ask for their help, they will be able to guide you through The Local Authority Complaint procedure.
Things not to do;
Do not raise the complaint through the Parent Council in the first instance. They will recommend you use the Complaint’s procedure and contact the school directly to have the issue dealt with.
Do not allow your problem or complaint to become a community issue with a wide audience; you and your child deserve better than that; remember if we don’t know about something we can’t help.
Out of School Incidents
The school has no authority to deal directly with out of school incidents. However, we may explore incidents and implement support procedures, if required, to minimise the negative impact on learning within school.
Disclaimer
Please note that whilst information provided on this website is considered to be correct at the time of printing, it is possible that there may be some inaccuracy by the time you read it.
We realise that we won’t always get things right and we welcome feedback to help us to improve. If you are unhappy about something, this guidance is intended to support you in dealing with it:
The Starting Point
What are you unhappy about? What do you believe is wrong? What do you think can be done to put it right?
Please take time to think about what you are complaining about specifically.
It is important to remember that co-operation between school and home will help.
Sharing the problem
You may first wish to write or telephone outlining your complaint.
This will allow the classroom teacher or a member of the management team time to investigate the complaint.
Solving the problem
Once the investigation has taken place, the member of staff dealing with the complaint will contact you to arrange an appointment to discuss the complaint. A solution may be suggested with agreement to review the situation after a set time.
Dissatisfaction with the solution
If you are totally dissatisfied with the school’s response, please make it clear to the member of staff dealing with the complaint. The next step is to write to the Director of Lifelong Learning and ask for a meeting.
The Final Step
If you are still dissatisfied with the response, please make it clear. The next step is to approach your councillor and ask for their help, they will be able to guide you through The Local Authority Complaint procedure.
Things not to do;
Do not raise the complaint through the Parent Council in the first instance. They will recommend you use the Complaint’s procedure and contact the school directly to have the issue dealt with.
Do not allow your problem or complaint to become a community issue with a wide audience; you and your child deserve better than that; remember if we don’t know about something we can’t help.
Out of School Incidents
The school has no authority to deal directly with out of school incidents. However, we may explore incidents and implement support procedures, if required, to minimise the negative impact on learning within school.
Disclaimer
Please note that whilst information provided on this website is considered to be correct at the time of printing, it is possible that there may be some inaccuracy by the time you read it.