How to Complain
Complaints & Feedback
At Earlston Primary School, we always strive to be the best version of ourselves in all we do.
We value open communication with our school community and work hard to maintain strong relationships with all parents and carers. If you ever feel that we have fallen short of our expectations or if you have a concern regarding your child's education or well-being, we encourage you to get in touch with us as early as possible so we can address it promptly.
How to Raise a Concern
Formal Complaints ProcessWe would hope that these opportunities allow all problems to be resolved as soon as possible.
Should there still be a challenge, parents and carers can then complete a formal complaint via the Scottish Borders Council (SBC) complaints system:
👉 Scottish Borders Council Complaints System
At Earlston Primary School, we always strive to be the best version of ourselves in all we do.
We value open communication with our school community and work hard to maintain strong relationships with all parents and carers. If you ever feel that we have fallen short of our expectations or if you have a concern regarding your child's education or well-being, we encourage you to get in touch with us as early as possible so we can address it promptly.
How to Raise a Concern
- Class Teacher (First Instance)
If we fall short of this, then please speak to your child's class teacher in the first instance, either by a quick catch-up at pick-up or by emailing the school office at [email protected]. - School Leadership Team
If you feel as though you have not been listened to or that we have fallen short of expectations, then please escalate your concern for a member of management to address.
Formal Complaints ProcessWe would hope that these opportunities allow all problems to be resolved as soon as possible.
Should there still be a challenge, parents and carers can then complete a formal complaint via the Scottish Borders Council (SBC) complaints system:
👉 Scottish Borders Council Complaints System